This article is intended to help you if you're unable to access GeneXus Next Desktop.
If access validation fails, you may see one of the following messages. Each message includes the reason access cannot be validated and the recommended action.
Your account was recently created, or your email address was changed but has not been confirmed.
To confirm your account, check your inbox and click the confirmation link sent to you.
Didn’t receive the email? Request it again here: https://myaccount.genexus.com
Your personal information is incomplete or outdated (for example, your workplace). To update your information, contact agenda@genexus.com.
Your account is not currently linked to an active GeneXus client. To regularize your status, contact agenda@genexus.com.
If you're new to GeneXus and would like to explore the platform, request access to a limited trial period. Fill out this form, and you will be contacted shortly.